SHIPPING & RETURNS

  1. SHIPPING

    WORLDWIDE EXPRESS SHIPPING / DELIVERY TIME 2-5 DAYS / FREE SHIPPING ON ALL EU ORDERS

    Spain

    • FREE Shipping (1-2 working days)

    European Union

    • FREE Shipping (2-4 working days)

    Non-European Countries*

    • €25 (2-4 working days)

    North America

    • €30 (2-4 working days)

    South America

    • €35 (2-4 working days)

    Asia*

    • €43 (2-4 working days)

    Africa*

    • €43 (2-4 working days)

    RETURNS & EXCHANGES

    You can obtain the return in the same means of payment in which the purchase was made. We will proceed with the refund once we receive the merchandise in our warehouse and it has been confirmed that it has not been used and is in perfect condition. Please note: customers in the Canary Islands must pay the return customs fees in order to receive the merchandise in our warehouse and approve your refund. We do full refunds on items, but customers will not be reimbursed for initial shipping costs paid when ordering on own-muse.com.

    Important Note : We do not cover return costs for international orders. If in any case you receive a damaged product, please contact us at costumercare@own-muse.com and we will make an exchange or refund covering their expenses.